Please Note: Services may be impacted in response to COVID-19 (Coronavirus).
Please contact any service prior to visiting in person to receive up to date information on changes to their availability (e.g. hours of operation etc.)
Please contact any service prior to visiting in person to receive up to date information on changes to their availability (e.g. hours of operation etc.)
Crisis Line
Thunder Bay
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Crisis: 807-346-4357
Short Description
- Operates a 24-hour crisis line for Indigenous women and their children
- Provides immediate crisis assessment, intervention, referrals and follow-up
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Crisis Response Services
Thunder Bay
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Office: 1-888-269-3100
Crisis: 807-346-8282
Crisis: 1-866-888-8988
Short Description
- Provides 24/7 telephone support, including text
- Offers an 8 hour mobile unit to provide in-person crisis assessment
- Operates a short-term Crisis Support Residence
Telephone support provides the following:
- Crisis assessment and intervention
- Follow-up
- Referrals to other community services
- Support to family and friends
- Wellness Planning
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Telephone Helpline and On-line Chat Counselling Services
Thunder Bay
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Office: 1-855-554-4325
Short Description
- Offers culturally appropriate counselling services to Indigenous women by Indigenous women, via telephone, text, or chat
- Oji-Cree
- Cree
- Algonquin
- Inuktitut
- Mohawk
- Oneida
- Odawa
- Potawatomi
- Micmac
- Black Foot
- Anishnaabe
- Moose Cree
- Swampy Cree
- English
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Outpatient Mental Health Services
Thunder Bay
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Office: 807-624-3400
St Joseph's Health Care Centre, 710 Victoria Ave E
Thunder Bay, ON, P7C 5P7
Thunder Bay, ON, P7C 5P7
Short Description
- Offers an out-patient mental health program with a multidisciplinary approach to treating a variety of mental health issues
- Provides individual counselling
- Emphasizes skill based training and other integrative educational strategies to help clients achieve their goals
- Anger Management Group
- Anxiety (Understanding Anxiety)
- Assertion Group
- Communication Group
- Depression (Understanding Depression)
- Family Issues Group
- Feeling Good Group
- Life
- Living with a Loss Group
- Men's Group
- Relationships Group
- Self-Esteem
- Soul (Returning to Soul)
- Spirituality Group
- Stress Management
- This Is Your Life - A Peer Support Group
- Wellness Group
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Family Court Support Worker
Thunder Bay
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Crisis: 807-345-0450
Text: 807-700-5011
Short Description
Facilitates a victim's understanding of and passage through the family court system. Support provided includes:
- information on the family court process
- assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
- debriefing with clients following family court appearances
- referral to specialized services and supports in the community
- safety planning
- court accompaniment to proceedings when appropriate
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Early Childhood Education Program
Thunder Bay
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Crisis: 807-345-0450
Text: 807-700-5011
Short Description
- Advocates on behalf of children associated with Faye Peterson House
- Helps women and their children reintegrate into the school system
- Cares for children during adult appointments
- Provides quality childcare for children living in the house as well as children of former residents who are participating in programming within the house
- Forms a safety plan with children
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Family Duty Counsel
Thunder Bay
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Office: 807-623-1920
125 Brodie St N
Thunder Bay, ON, P7C 0A3
Thunder Bay, ON, P7C 0A3
Short Description
- Gives immediate legal assistance on family law issues to individuals who appear in court without a lawyer
- Provides information about legal rights, obligations and basic court procedure
- Helps negotiate or settle issues
- Reviews or prepares court documents to be filed
- Helps determines if further duty counsel services are required or if the matter requires Legal Aid Ontario's assistance in retaining a lawyer
- the courtroom for child protection hearings
- garnishment and support hearings
- requesting adjournments
- arguing motions
- hearings for issues such as custody, access, or support where the issues are not complicated
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Criminal Duty Counsel
Thunder Bay
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Office: 807-577-1005
125 Brodie St N
Thunder Bay, ON, P7C 0A3
Thunder Bay, ON, P7C 0A3
Short Description
- Gives immediate legal assistance to individuals who appear in court for criminal matters without a lawyer
- Provides information about legal rights, obligation and the court process
- Provides assistance in the courtroom for bail hearings and sentencing
- Assists with diversions, guilty pleas and sentencing
- Helps determine if further duty counsel services are required or if the matter requires Legal Aid Ontario's assistance in retaining a lawyer
- Mental health
- Drug treatment
- Domestic violence
- Aboriginal persons (Gladue) court
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Walk-In Counselling
Thunder Bay
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Office Phone: 807-344-9579
Crisis Phone: 807-346-4357
125 Syndicate Ave S, Unit 5
Thunder Bay, ON, P7E 6H8
Thunder Bay, ON, P7E 6H8
Short Description
Offers weekly walk-in counselling on a first-come, first-served basis
Types of counselling include:
Types of counselling include:
- Abuse/Sexual Abuse Trauma
- Addictions
- Anger management
- Depression and anxiety
- Grief
- Residential School trauma
- Provides seminars on health issues such as depression, diabetes and parenting teens
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Healing Our Own Counselling Unit
Thunder Bay
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Office: 807-344-9579
125 Syndicate Ave S, Unit 5
Thunder Bay, ON, P7E 6H8
Thunder Bay, ON, P7E 6H8
Short Description
- Provides holistic healing services
- Offers individual and group counselling
- Anger Management for Women (court approved)
- Child Witness
- Drumming Group
- Grief Counselling
- Sacred Circle
- Sexual Abuse/Sexual Assault healing
- Support for Indigenous Trafficking Survivors
- Women Living Free From Violence Group
- Women's Addiction Program
- Walk-in Counselling
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Métis Family Wellbeing Program
Thunder Bay
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Office: 613-798-1488
226 May St S
Thunder Bay, ON, P7E 1B4
Thunder Bay, ON, P7E 1B4
Short Description
Operates as a program under the Healing and Wellness Branch
- Developed as a new program aimed at supporting healthy and whole Métis families
- Works to reduce family violence, the number of youth involved in the justice system and the number of children in care
- Focus is on providing direct one-on-one client services and educational resources and family wellness planning
- After school safe places and homework clubs
- Assistance in navigating the community support system
- Assisting children and youth to foster self-identity and to develop life skills
- Court-related supports
- Empowering parents to be their children's best advocates
- Ensuring families have their basic needs met
- Guidance for building healthy relationships and raising awareness of personal safety issues
- Peer support for youth involved in justice and correction issues
- Referrals for employment and training programs
- Supports for children and youth who have experienced or witnessed violence
- Supports for Métis youth to stay in school
- Support in case meetings and conferencing
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Legal Services
Thunder Bay
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Office: 807-622-1413
101 Syndicate Ave N, Suite 101
Thunder Bay, ON, P7C 3V4
Thunder Bay, ON, P7C 3V4
Short Description
Assists community members with the following legal matters:
- Criminal Law if custody is probable
- Family Law
- Child Welfare
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Family Law Services
Thunder Bay
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Office: 807-346-2950
114 Centennial Square
Thunder Bay, ON, P7E 1H3
Thunder Bay, ON, P7E 1H3
Short Description
Assists individuals with family law issues who are being assisted by Legal Aid Ontario
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Legal Aid Services
Thunder Bay
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Office: 807-345-1972
114 Centennial Square
Thunder Bay, ON, P7E 1H3
Thunder Bay, ON, P7E 1H3
Short Description
Provides legal assistance for low-income people
Services include:
Services include:
- Legal representation for eligible clients who appear in court without a lawyer
- Legal aid applications and information over the phone
- Legal resources and referrals to other social assistance agencies
- A legal aid certificate program which enables a client to retain a lawyer for complex and serious cases
- Criminal
- Domestic violence
- Family
- Wrongful dismissal
- Change of name
- Personal bankruptcy
- Power of attorney
- Money lent to others or money owed to others
- Sponsorship of relatives
- Commercial litigation
- Real estate matters and libel
- Defamation and slander
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Victim / Witness Assistance Program
Thunder Bay
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Office: 807-626-7120
125 Brodie St N, Suite 5200
Thunder Bay, ON, P7C 0A3
Thunder Bay, ON, P7C 0A3
Short Description
Information and assistance to support participation in and understanding of the criminal court process. Services begin once police have laid charges and continue until the court case is over. Services include:
- information about victims' rights, the criminal justice process and their specific case (e.g., court dates)
- needs assessment and referrals to community agencies
- crisis intervention, emotional support, victim advocacy
- facilitates victim's input and liaises with Crown Attorneys, police, regarding bail, safety, resolution of charges, release conditions, publication bans, testimonial aids, trial preparation and court orientation
- information and support on Victim Impact Statements, Statement on Restitution
- facilitates access to court orders, such as bail conditions, probation orders, peace bonds
- debriefing and follow-up support
Vulnerable Victims and Family Fund (VVFF) -- Helps support victims of violent crime, families of homicide victims and families of motor vehicle fatalities participate more fully in the criminal court process by providing financial assistance and court-based supports for:
- travel to attend key court dates
- language interpretation services
- special accommodations for victims with disabilities, such as real-time captioning
- basic necessities for victims of human trafficking or gun and gang violence while attending for court
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Individual and Family Health Services
Thunder Bay
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Office: 807-623-8511
131 Archibald St N
Thunder Bay, ON, P7C 3X7
Thunder Bay, ON, P7C 3X7
Short Description
Helps Aboriginal children and families who are residing in the Thunder Bay District better access Dilico's health, mental health, addictions, and child welfare services through a city location
Health services that can be accessed at this site include:
Health services that can be accessed at this site include:
- Adult Mental Health Worker
- Concurrent Disorder Case Manager
- Diabetes program
- Health Services Manager
- Intake and Aftercare workers
- Primary care
- Transitional aged service workers
- Walk-in medical clinic
- Youth Outreach Workers
- Youth in transition worker
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Lesbian, Gay, Bisexual, Transgender Services and Supports
Thunder Bay
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Office: 807-622-8235
525 Simpson St
Thunder Bay, ON, P7C 3J6
Thunder Bay, ON, P7C 3J6
Short Description
- Provides services and supports for individuals who identify as Lesbian, Gay, Bisexual, Transgender and Queer (LGBTQ)
- Offers peer support and skills building groups
- Counsels individuals, their partners, and family members
- Primary health care
- Sexual health
- Preventative health screening
- Medical support for transition process
- Health care and education services
- Groups: Gender Journeys, Transgender Peer Group, Host of The Other 10%, Host to the Sexuality and Gender Equity (SAGE) Committee
- Telemedicine services
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Counselling Services
Thunder Bay
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Office: 807-622-8235
525 Simpson St
Thunder Bay, ON, P7C 3J6
Thunder Bay, ON, P7C 3J6
Short Description
Offers counselling services, peer support groups, and workshops that address various issues including:
- Anger management
- Depression
- Male survivors of sexual abuse
- Relationships
- Trauma
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Victim Crisis Assistance Ontario
Thunder Bay
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Office: 807-684-1051
400 Balmoral St
Thunder Bay, ON, P7C 5G8
Thunder Bay, ON, P7C 5G8
Short Description
Victim Quick Response Program+ (VQRP+) - program of last resort where no other available private or public resource is available
Victim Crisis Assistance Ontario - On-site early intervention and crisis intervention
Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the eligible incident, may include home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
Victim Crisis Assistance Ontario - On-site early intervention and crisis intervention
- needs assessment
- safety planning
- referrals to community services
- enhanced support for vulnerable victims
- assistance with applications to VQRP+
Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the eligible incident, may include home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
- Additional assistance for victims of human trafficking includes storage locker, tattoo removal and treatment at a recovery facility
- No direct reimbursements are made to victims for the supports listed above
- Financial support is also available for victims who sustained serious physical injuries during a crime and for parents of homicide victims and spouses of homicide victims
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Family Support Worker
Thunder Bay
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Office: 807-475-4703
1046 Memorial Ave
Thunder Bay, ON, P7B 4A3
Thunder Bay, ON, P7B 4A3
Short Description
Supports reduction and prevention of family and community violence
- Provides victim service referrals and emergency support for family violence
- Works one-on-one with families experiencing family violence to develop a plan of action for identified concerns
- Provides referrals to counselling, legal services, and treatment centres
- Offers Indigenous culture-based healing, self-help processes for anger management, and positive self-image development; alternative discipline methods and positive relationships
- Organizes and facilitates community events in schools, powwows, and health fairs to promote a healthy lifestyle and prevention of family violence
- Hosts monthly programs, workshops, promotions, and prevention education campaigns dealing with family-based violence awareness
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Child and Family Services
Thunder Bay
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Office: 807-475-4703
1046 Memorial Ave
Thunder Bay, ON, P7B 4A3
Thunder Bay, ON, P7B 4A3
Short Description
- Delivers child care and protection services and family support services to community members
- Collaborates with Child Welfare agencies such as Dilico
- Partners with community police officers and local nursing staff to identify and support troubled families
- Prevention including support, advocacy and programs to prevent predictable issues
- Social repatriation efforts to establish relationships with children in care and their families
- Jordan's Principle workers to assist families to access available services and support
- Band representation to advocate for families with children in care
- Elders' committee to provide guidance, support and direction to families
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Secondary Student Services Program
Thunder Bay
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Office: 807-628-8413
Crisis: 807-629-4357
Other Crisis Supports: 807-344-7233
Non-crisis inquiries: 807-629-4777
Boarding Home Program: 807-623-8914 Ext 3014
315 Edward St N
Thunder Bay, ON, P7C 4P3
Thunder Bay, ON, P7C 4P3
Short Description
Provides assistance and support to First Nations students attending high school away from their home community
- Provides case management services for each student
- Provides social and spiritual support
- Encourages academic achievement
- Offers individual counselling in areas students might be struggling with such as homesickness and socialization issues
- Coordinates arrangements to place students attending high school in Thunder Bay with a suitable boarding home
- Provides online applications for: families willing to become host boarding homes and students requiring a boarding placement
- Provides a Boarding Home Guidebook for both students and hosts
- Pays an allowance every 2 weeks to boarding parents
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Child Welfare Services
Thunder Bay
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Office: 807-343-6100
1110 Jade Court
Thunder Bay, ON, P7B 6M7
Thunder Bay, ON, P7B 6M7
Short Description
Intake and Assessment
- Receives child protection referrals in confidence from the community
- Accepts allegations of child neglect and abuse
- Serves as general intake for all other programs and services offered
- Investigates allegations of child abuse and child neglect to determine the safety of the family environment for children
- Develops a plan of care for each child in collaboration with the child, caregiver and, when possible, the biological family
- Provides crisis intervention and counselling
- Refers children or adult offenders to other commonly used services when and where needed
- Offers a variety of volunteer opportunities for community members
- Options for volunteers can include drivers, foster parents, parent aids, parent relief, recreation buddies, a special friend, tutoring, and sitting on a Volunteer Advisory Board
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Support Services
Thunder Bay
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Office: 807-343-6100
1110 Jade Court
Thunder Bay, ON, P7B 6M7
Thunder Bay, ON, P7B 6M7
Short Description
Provides the following support services to families:
- In-home parenting support
- Facilitation of supported access visits between children and their families
- Circle of Security program (to enhance understanding of attachment, training)
- Consultation with staff members, community professionals and care providers
- Transportation to facilitate access visits and temporary daycare/school drives
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Child Welfare Services
Fort William First Nation
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Office: 807-623-8511
Crisis: 1-855-623-8511
200 Anemki Pl
Fort William First Nation, ON, P7J 1L6
Fort William First Nation, ON, P7J 1L6
Short Description
Mandated as a children's aid society under the provincial Child and Family Services Act and:
- Receives allegations of child abuse and child neglect in confidence from the community
- Investigates allegations of child abuse and child neglect to determine the safety of the family environment for children
- Works with families to address protection concerns
- Provides alternate care for a child in need of protection when a child is unable to remain at home
- Works to promote family strengths to ensure that the health, safety and well-being of Anishinabek children are upheld and protected
- Focus is on prevention, early intervention and protection in partnership with individuals, families and communities
- Protection services
- Foster care
- Support services
- Education and prevention
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