• Provides American Sign Language (ASL) - English interpretation services across Ontario
• Provides la langue des signes québécoise (LSQ) - French interpretation services in Ottawa and Sudbury
• Offers on-site or video remote interpreting (VRI) services
• Offers pre-booked daytime and emergency interpretation services

Will provide interpreters for various situations, including:

• Job interviews
• Medical appointments
• Business meeting
• Giving evidence in court
• Arranging a mortgage
• In crisis in a hospital, shelter, or police station

Provides a number of services for Indigenous patients, including:

• Interpretive services in Cree, Ojibway, and Oji-Cree anywhere in the Health Sciences Centre
  
• Support before, during, and after clinical appointments
  
• Linking patients and families to community resources
  
• Tele-visitation services with remote family members
  
• Information and education in a culturally-sensitive manner
  
• Acting as liaison and advocate between the care team, patients, and families
  
• Assistance with discharge planning

Cancer Care Indigenous Patient Navigator

• Provides translation/interpretation, advocacy and support for Indigenous cancer patients
  
• Jeannie Simon, Indigenous Patient Navigator, Regional Cancer Care
  
• Email: simonj@tbh.net

Emergency Department Care Indigenous Patient Navigator

• Provides translation/interpretation, advocacy and support for Indigenous patients
  
• Leona Masakeyash, Indigenous Patient Navigator, Emergency Department
  
• Email: masakeyl@tbh.net

Renal Services Indigenous Liaison

• Provides tranlation/interpretation, advocacy and support for Indigenous renal (dialysis, kidney disease) patients
  
• Susan Anderson, Indigenous Liaison, Renal Services
  
• Pager: 807-624-4437

Enhances independent living and quality of life

Social Services program
Assists individuals and families in need in the Thunder Bay area with:

• Advocacy
  
• Daily living skills
  
• Housing and tenancy issues
  
• Referrals and information
  
• Friendly visiting and outings
  
• Finnish translations
  
• Transportation

Tenant Support program
Assists tenants of non-profit social housing providers in the District of Thunder Bay with:

• Housing and tenancy issues
  
• Advocacy
  
• Obtaining community services
  
• Enhancing coping skills
  
• Referrals and information
  
• Completing forms and reports
  
• Health-related issues

Emergency Fund

• Responds financially to crises or emergencies through a very limited emergency fund (for food, diapers, formula)

Translation and interpretation services

• Provides professionally trained interpreters with expertise in health, community and social services
  
• Offers services to individuals and community agencies
  
• Provides interpretation for over 70 languages

Oral interpretation services includes:

• Assessments
  
• Children's services
  
• Community services
  
• Court
  
• Family services
  
• Social services

Translation services includes:

• Birth certificates
  
• Driver's licenses
  
• Marriage certificates
  
• Passports

Offers settlement and community orientation services for immigrants and refugees, including:

Orientation and Adaptation Services

• Offers needs assessment and information and referral to community and social services, support with finding housing, child care, registering children in school and health care
  
• Provides help filling out government forms including housing and immigration sponsorship forms
  
• Offers workshops to reduce stress of adjusting to Canadian culture

Commissioner of Oaths

• Serves as a Commissioner of Oaths for verifying original documents

Translation and Interpretation Services

• Offers professionally trained interpreters with expertise in health, community and social services

Supportive counselling

• Provides short-term counselling to clients who encounter difficulties in adjusting to life in Canada and assistance in overcoming these challenges

Job search preparation and training

• Provides assistance in developing strong job search strategies and workplace communication skills

Employment counselling

• Offers resume help, employment counselling, skills and career development and help in establishing social and professional networks

Facilitates accessibility of health services by focusing on the following areas:

• Interpretation
  
• Support Services and accompaniment
  
• Special Projects