Program that lowers electricity bills for low-income households * provides a monthly credit to eligible customers based on household income and household size * credits will be applied directly to eligible customers' electricity bills. An applicant may qualify for both this program and the Low-Income Energy Assistance Program (LEAP)Residential customers -- disconnection for non-payment is banned from November 15 to April 30 of the following year * electricity providers are required to reconnect customers without power before the start of the disconnection ban period and waive any charges due to reconnection, including Collection of Accounts service fees * visit website for more details

COVID-19 ResponseCOVID-19 Energy Assistance Program (CEAP)* for customers who are having difficulty paying their utility bills due to the COVID-19 Pandemic* available to consumers who have fallen behind by at least two billing cycles, but whose accounts were in good standing when provincial emergency was declared (Mar 17, 2020)* available for those unemployed on the date they apply for funding, and have received Employment Insurance or the Canada Emergency Response Benefit since March 17, 2020* provides electricity customers with up to $230 in support if they primarily use electricity for heating, or if they use energy-intensive medical devices, and up to $115 otherwise* provides natural gas customers with up to $160 if they reside in Northern Ontario, and up to $80 if they reside elsewhere* those who have received support from the Low Income Energy Assistance Program (LEAP) or the Ontario Electricity Support Program in the recent past are ineligibleApplications will be available through the utility providers' websites and will be accepted by email, mail, on-line application or by phone as of July 13, 2020Customers will be credited on their utility accountFor complete details and eligibility, contact your utility providerRegular ServiceAccess centre to apply for LEAP (Low-Income Energy Assistance Program) one-time emergency financial assistance * program runs throughout the year * maximum grant is $500 per fuel per household per year ($600 for electrically heated homes) * grant is credited directly toward energy bill * agency can arrange hold on a disconnection notice while a case is being assessed * length of hold depends on utility company * all decisions can be appealed