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• Operates a voluntary, short-term residential program to support individuals experiencing a mental health and/or an addictions crisis
• Stabilizes the individual and provides referrals to community agencies for longer term recovery

Services provided include the following:

• Crisis support and counselling
• Basic living needs such as food, clothing and personal care items
• Daily living skills such as cooking, housekeeping and personal hygiene
• Advocacy, referrals and connections to community services

Offers a full service health care facility which includes both acute and long term care

Provides a variety of services including:

• Acute care beds (3)
• Urgent care department
• Radiology department

Also provides access to:

• Chiropody services
• Diabetes educator
• Dietitian
• Individual counselling
• Physiotherapists

Loan Cupboard

Loans various items of medical equipment and supplies such as walkers, commodes and crutches

Provides 24-hour ambulance and related services

Services provided include:

• Airport transfers
• Land transfers for treatment and return
• Coordination of air ambulance transfers provided by the Medivac helicopters (one in Thunder Bay and one in Kenora), the Medivac plane (from Dryden) or one of several fixed wing planes

Hospital based community physiotherapy clinic

• Health professionals assess and treat conditions that affect the muscles, nerves and bones that may be caused by work or sports or motor vehicle collision injuries, chronic conditions, or to recover after an operation (hip and knee surgery)
• Offers home visits through the Local Health Integration Network's Home and Community Care

Additional services:

• Occupational Therapy
• Kinesiology Therapy

Designated OHIP-insured physiotherapy clinic

Emergency room care

Provides diagnostic and treatment services for individuals who have acute life-threatening injuries or severe illnesses

Sexual Assault and Partner Abuse Care Program

• Provides initial emergency care only with the patient's informed consent
• Provides follow-up services accessible through the Victim Treatment Centre (VTC) follow-up Nurse

• Offers individual, family and group counselling for mental health issues
• Provides referral services to appropriate supports
• Offers limited supported housing services for qualifying individuals with serious mental health issues who are at-risk of homelessness

Services offered for mental health issues can include but not limited to:

• Bereavement
• Depression
• Relationship problems
• Stress
• Trauma

Offers a full service 24-bed health care facility which includes both acute and long term care

Provides a variety of services including:

• 24 hour emergency department
• Acute care beds (3)
• Ambulatory and support services
• Diabetes education and management
• Diagnostic imaging
• Individual counselling
• Long term care unit

Emergency room care

Provides diagnostic and treatment services for individuals who have acute life-threatening injuries or severe illnesses

Sexual Assault and Partner Abuse Care Program

• Provides initial emergency care only with the patient's informed consent
• Provides follow-up services accessible through the Victim Treatment Centre (VTC) follow-up Nurse

Urgent medical care

Provides treatment services for medical conditions that require urgent treatment but do not require a visit to a hospital emergency department

NOTE: For urgent care needs outside regular hours, contact La Verendrye Hospital in Fort Frances or Rainy River Health Centre in Rainy River or call Health Connect Ontario (formerly Telehealth Ontario) at 8-1-1 to speak with a Registered Nurse

Investigates the possible causes of a stroke or TIA (mini stroke) and assists with strategies to prevent an occurrence or reoccurrence of symptoms

Key activities, conducted in individual or group formats are:

• Blood pressure monitoring
• Education and counselling
• Lifestyle modification
• Lipid management
• Risk factor management

Provides rent-geared-to-income (RGI) supportive housing in landlord/tenant units for individuals with challenges

• Provides assistance in securing rent geared to income (RGI) housing units
• Operates under the Residential Tenancy Act
• Focuses on independent living with minimal assistance
• Provides 24-hour on-site support staff

Provides the following services as required:

• Advocacy with other programs and services
• Assessment and monitoring
• Case management
• Life skills training
• Linking and referrals to other services
• Medication management and monitoring
• Service coordination
• Supportive counselling

Operates a full service 30-bed acute care facility

• Offers 3 intensive care beds, 2 labour and delivery rooms, and 25 medical and surgical beds
• Houses a surgical unit which includes a fully integrated operating room, day surgery, post anaesthesia, a recovery room, a pre admission clinic, endoscopy and cardiac stress testing
• Provides a 24 hour emergency department
• Offers services of a visiting orthopaedic surgeon on a monthly basis for total knee arthoplasty
• Offers services of various visiting specialists such as oncologists, pediatricians and geriatricians

Northern Ontario Remote Telecommunication Health (NORTH) Network

• Provides services of medical specialists to patients, family members and rural physicians via teleconferencing
• Provides support and advice to physicians for patient diagnoses and continuing care
• Provides access to professional health education

NOTE: Please do not call the emergency department seeking medical advice. Due to legal reasons the emergency department staff are unable to provide advice or information over the telephone

Responsible for inpatient and outpatient programs that provide medical nutritional therapy

• Provides nutritional counselling
• Offers a variety of nutritional workshops

Workshops may include:

• Heart Healthy Grocery Store Tours
• Kids Cooking Club
• Mayo Clinic Healthy Weight for Everybody
• Pre-College nutrition and cooking classes

Registered Dietitian

• Teaches proper eating habits
• Performs nutritional assessments and develops a care plan/modified diet based on individual needs
• Educates on good nutritional habits

Diagnostic imaging clinic

• Conducts mammograms (x-ray of the breast) as required
• Provides clinical breast exam performed by a specially trained nurse
• Teaches how to perform self examinations

Responsible for the operations of the following services:

• Breast Health Education and Breast Screening
• Clinical Nutrition
• Rehabilitation Services
• Stroke Prevention Clinic
• Valley Diabetes Education Centre
• Visiting Specialists who travel from Winnipeg and Thunder Bay to provide outpatient clinic and consultation

Disciplines currently represented include:

• Dermatology
• Oncology
• Orthopedics
• Pediatrics
• Physical medicine and rehabilitation

Provincial Telestroke Program offers the following services:

• Stroke coverage, available Mon-Sun 24 hours via Ontario Telemedicine Network (OTN)
• Use of CritiCall Ontario to contact a neurologist
• Supports discussions between Emergency Department physicians and a neurologist regarding the treatment of stroke patients, including the administration of Tissue Plasminogen Activator (tPA), an FDA approved drug used to treat strokes

Breast screening for early detection of breast cancer in women

• Provides clinical breast exam preformed by a specially trained nurse
• Conducts mammograms (x-ray of the breast)
• Teaches how to perform self examinations

Note: Screening can include a physical breast examination by a specially trained nurse and two-view mammography where screening results are sent to both the patient and her doctor

Note: Individuals who receive normal results are automatically recalled for their next screening appointment. Individuals with abnormal results are referred back to their doctor for further investigation, or are referred directly for additional tests

Emergency room care

Provides diagnostic and treatment services for individuals who have acute life-threatening injuries or severe illnesses

Sexual Assault and Partner Abuse Care Program

• Provides initial emergency care only with the patient's informed consent
• Provides follow-up services accessible through the Victim Treatment Centre (VTC) follow-up Nurse

• Provides case management and community-based support services for individuals experiencing psychiatric symptoms
• Advocates for the improvement of services delivered to individuals with psychiatric issues

Can also provide:

• Advocacy and referrals
• Assessment and monitoring
• Assistance to access housing, education, employment and health services
• Crisis intervention
• Life skills training
• Medication management and monitoring
• Rehabilitation
• Service coordination
• Supportive counselling

Offers services and support to cancer patients

• Operates as a satellite program of the Northwestern Ontario Regional Cancer Care Centre in Thunder Bay
• Serves as an outpatient program on a full-time basis
• Offers services through a physician, nurse practitioner, registered nurses, a pharmacist, pharmacy technicians and a supportive care worker
• Provides follow-up care through regular telehealth sessions and visiting Oncologist
• Provides a free 2-hour workshop called Still Me which assists people living with cancer to look good and improve their self-image

Provides the following cancer care:

• Assessments
• Chemotherapy treatments
• Community education
• Follow-up
• Central line care
• Supportive care
• Teaching

Additional services provided to the Oncology Unit through the Canadian Cancer Society include:

• Volunteer and peer support
• Patient information
• Financial assistance