Advocates on behalf of elderly (including individual residents and their families) and others in Ontario nursing homes * advocates for a quality long-term care system that meets the needs of residents, families and staff * e-mail notices and information for members * check-list available that suggests questions to ask long-term care homes under consideration * advocates are available to help with questions/concerns

Conducts public inquiries * may initiate applications or intervene in cases before the Human Rights Tribunal of Ontario * policy development, research and analysis * public education and training * reports to the Speaker of the Legislative Assembly

Working Together -- e-learning training video for public, private and not-for-profit sectors towards completing Accessibility for Ontarians with Disability Act (AODA) requirements

Independent quasi-judicial civilian tribunal * functions separately from police * conducts hearings regarding appeals of police disciplinary penalties * conducts investigations and inquiries into the conduct of chiefs of police, police officers, members of police services boards, auxiliary members of a police service, special constables and municipal law enforcement officers * cases heard by 1-3 member panel * agency of Ontario Ministry of the Attorney General under Safety, Licencing Appeals and Standards Tribunals Ontario

COVID-19 -- location is closed, no in-person services * all other service channels, including online, email, fax, mail and phone continue without any service interruptions * details about these services channels www.oiprd.on.ca/complaints/complaint-forms

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Independent oversight agency * receives, manages and oversees all public complaints about the conduct of a police officer or the policies and services of a police service in Ontario * complaints can be about regional and municipal police services or the Ontario Provincial Police (OPP) only * conducts systemic reviews of police services and audits of complaint services * outreach and education sessions with police and the public about the processes for making a complaint in the public complaints system * brochures available in French, Chinese, Filipino, Hindi, Punjabi, Russian, Tamil, Ukrainian, Urdu

Number available for the public to report suspected cases of Ontario Works or Ontario Disability Support Program fraud. Callers will be asked for the name and address, and if possible the phone number, of the person who may be cheating. Callers can remain anonymous.