Please Note: Services may be impacted in response to COVID-19 (Coronavirus).
Please contact any service prior to visiting in person to receive up to date information on changes to their availability (e.g. hours of operation etc.)
Please contact any service prior to visiting in person to receive up to date information on changes to their availability (e.g. hours of operation etc.)
Welfare Fraud Hotline
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Office : 1-800-394-7867
Short Description
Number available for the public to report suspected cases of Ontario Works or Ontario Disability Support Program fraud
- only taking reports by their online form or email address (2023)
- callers can remain anonymous.
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Office: 416-246-7071
655 Bay St, 10th Fl
Toronto, ON, M7A 2T4
Toronto, ON, M7A 2T4
Short Description
Independent oversight agency
- receives, manages and oversees all public complaints about the conduct of a police officer or the policies and services of a police service in Ontario
- complaints can be about regional and municipal police services or the Ontario Provincial Police (OPP) only
- conducts systemic reviews of police services and audits of complaint services
- outreach and education sessions with police and the public about the processes for making a complaint in the public complaints system
- brochures available in French, Chinese, Filipino, Hindi, Punjabi, Russian, Tamil, Ukrainian, Urdu
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Office: 416-326-1356
Short Description
Independent quasi-judicial civilian tribunal
- functions separately from police
- conducts hearings regarding appeals of police disciplinary penalties
- conducts investigations and inquiries into the conduct of chiefs of police, police officers, members of police services boards, auxiliary members of a police service, special constables and municipal law enforcement officers
- cases heard by 1-3 member panel
- agency of Ontario Ministry of the Attorney General under Tribunals Ontario
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416-489-0146
140 Merton St, 2nd Fl
Toronto, ON, M4S 1A1
Toronto, ON, M4S 1A1
Short Description
Advocates on behalf of elderly (including individual residents and their families) and others in Ontario nursing homes * advocates for a quality long-term care system that meets the needs of residents, families and staff * e-mail notices and information for members * check-list available that suggests questions to ask long-term care homes under consideration * advocates are available to help with questions/concerns
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Office: 416-326-9511
180 Dundas St W, 9th Fl
Toronto, ON, M7A 2G5
Toronto, ON, M7A 2G5
Short Description
Works to protect, promote and advance respect for human rights
- may initiate applications or intervene in cases before the Human Rights Tribunal of Ontario
- policy development, research and analysis
- public education and training
- reports to the Speaker of the Legislative Assembly
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Ottawa (1370km)
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Office: 1-866-586-3839
Fax: 1-866-586-3855
Office of the Taxpayers' Ombudsperson, 171 Slater St, Unit 1000
Ottawa, ON, K1P 5H7
Ottawa, ON, K1P 5H7
Short Description
The Office of the Taxpayers' Ombudsperson (OTO) works independently from the Canada Revenue Agency (CRA) to:
- improve the service that the CRA provides to taxpayers by reviewing service-related complaints
- look at issues that can affect more than one person, or a segment of the population
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Ottawa (1370km)
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Office: 1-866-481-8429
240 Sparks St
Ottawa, ON, K1P 1A1
Ottawa, ON, K1P 1A1
Short Description
Independent resource for victims
- facilitates access of victims to existing federal programs and services by providing them with information and referrals
- addresses complaints of victims about compliance with the provisions of the Corrections and Conditional Release Act that apply to victims of offenders under federal supervision and providing an independent resource for those victims
- enhances awareness among criminal justice personnel and policy makers of the needs and concerns of victims and the applicable laws that benefit victims of crime, including to promote the principles set out in the Canadian Statement of Basic Principles of Justice for Victims of Crime
- identifies emerging issues and exploring systemic issues that impact negatively on victims of crime
- answer your questions about your rights as a victim
- give you information about the services and programs available to you through the federal government
- receive and review your complaints about other federal government departments, agencies or policies
refer you to programs and services in your city or province that may be able to help you - make recommendations to the federal government on how to change its policies or laws to better suit the needs and concerns of victims, and to report on those recommendations publicly
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Office for Client Satisfaction (The)
Ottawa
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Office : 1-866-506-6806
Short Description
Organization that receives, reviews and acts on suggestions, compliments and complaints
- regarding the delivery of service offered by Service Canada
- feedback and/or issue is personally acknowledged within 24 hours of receipt and addressed within seven working days (in most cases)
- strictly focused on programs and services delivered by Service Canada
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Ottawa
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Office: 1-800-204-4198
Short Description
Final appeal authority in the complaint resolution process at Canada Post
Some examples of complaints reviewed by the ombudsman are:
- independently investigates appeals in an unbiased and confidential manner
Some examples of complaints reviewed by the ombudsman are:
- reliability and quality of mail delivery
- lost or damaged mailing
- delivery delays
- lack of signature / scanning upon delivery
- poor service (delivery agent, retail transaction, customer service representative, etc.)
- access to your mail
- postage refunds
- insurance coverage
- change of address service
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Office of Protocol of Canada - Diplomatic Corps Services
Ottawa (1369km)
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Office: 343-203-3002
Lester B. Pearson Building; 125 Sussex Dr, Tower A
Ottawa, ON, K1A 0G2
Ottawa, ON, K1A 0G2
Short Description
Division that manages relevant issues for both foreign representatives and for canadian residents
- oversees the approval process of foreign heads of mission prior to their entry into Canada and manages a number of courtesies and special functions relating to their assignment in Canada
- coordinates the process of approval of foreign military and defence attachés prior to their entry into Canada, and of honorary consular officers
- provides and updates the list of foreign representatives accredited to Canada
- Citizenship and Immigration (CIC) Liaison Unit provides services to accredited missions and international organizations on subjects such as visas for foreign representatives who intend to come to Canada or accompanying family members who are eligible for accreditation, domestic workers, births in Canada, studies following the departure of foreign representatives and locally engaged staff
- manages programs and services relating to the privileges and immunities that are granted to various members of the diplomatic community under the rules of international law and reciprocal arrangements or agreements
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Ottawa (1369km)
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Office : 819-994-5444
30 Victoria St, 8th Flr
Ottawa, ON, K1A 1H3
Ottawa, ON, K1A 1H3
Short Description
- promotes public awareness of privacy rights and obligations
- provides legal opinions and litigates court cases
- monitors trends in privacy practices, identifies systemic privacy issues
- investigates complaints
- pursues legal action
- assesses compliance with obligations in the Privacy Act and Personal Information Protection and Electronic Documents Act
- advises on, and reviews, privacy impact assessments
- provides legal and policy analyses and expertise
- responds to inquiries of Parliamentarians, individual Canadians and organizations
- works with privacy stakeholders from other jurisdictions in Canada and on the international scene
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Ottawa (1369km)
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Office: 1-800-267-0441
30 Victoria St
Ottawa, ON, K1A 1H3
Ottawa, ON, K1A 1H3
Short Description
- investigates complaints about federal institutions' handling of access requests
- monitors federal institutions' performances under the Act
- represents the Commissioner in court cases
- provides legal advice on investigations and legislative matters
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Allegations and Complaints
Gatineau (1368km)
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Office : 1-855-504-6760
Crown-Indigenous Relations and Northern Affairs Canada, and Indigenous Services Canada, 10 Wellington St
Gatineau, QC, K1A 0H4
Gatineau, QC, K1A 0H4
Short Description
Allows individuals to establish complaints about the conduct of First Nation/Inuit/Métis government bodies and organizations
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Assessment and Investigation Services Branch
Thunder Bay (305km)
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Office: 807-623-3534
Thunder Bay Fax: 807-623-3536
100 Anemki Place, Suite 101
Thunder Bay, ON, P7J 1A5
Thunder Bay, ON, P7J 1A5
Short Description
- Receives and investigates allegations and complaints made by phone, mail, email or in person regarding First Nation, Inuit and Métis bodies and organizations, their employees and representatives
- Refers to the appropriate policing authority if criminal activity is involved
- Allegations may include, for example:
- the misuse or misappropriation of Indigenous and Northern Affairs Canada (INAC) funds
- fraud
- collusion
- gross mismanagement
- Complaints differ from allegations in that they involve actions or inactions which are potentially non-criminal in nature and may include, for example:
- a First Nations on-reserve member who cannot obtain funding for house repairs or for post-secondary education and who believes the process was unfair
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Mental Health Peer Support
Thunder Bay (304km)
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Office: 807-624-3400 Ext 3361
710 Victoria Ave E, S108
Thunder Bay, ON, P7C 5P7
Thunder Bay, ON, P7C 5P7
Short Description
- Provides peer support for the day to day needs of its members with a Psychosocial Rehabilitation and Strength Based Approach
- Provides socialization opportunities for members to aid in their recovery
- Provides mental health education to members and mental health awareness to people in the community
- Directs members in finding appropriate personnel to meet their needs
- Develops and maintains communication with all existing persons involved with members' care, as requested by members
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Psychiatric Patient Advocate Services
Thunder Bay (302km)
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Office: 807-343-2431 Ext 4386
35 Algoma St N, Room E0140B
Thunder Bay, ON, P7B 5G7
Thunder Bay, ON, P7B 5G7
Short Description
- Provides patient advocacy and rights advice services as well as systemic advocacy and public education
- Assists patients with resolving individual or systemic issues
- Seeks to resolve issues that are impacting patient rights and entitlements
- Provides rights advice services
- Offers public education through speaking engagements, publishing reports and media releases
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