Please Note: Services may be impacted in response to COVID-19 (Coronavirus).
Please contact any service prior to visiting in person to receive up to date information on changes to their availability (e.g. hours of operation etc.)
Please contact any service prior to visiting in person to receive up to date information on changes to their availability (e.g. hours of operation etc.)
Recommended
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Toll Free: 1-866-925-5454
Crisis Text Line: 686868
Short Description
Telephone Counselling
Mental health and addiction information, professional counselling, and referral on a wide range of services on and off campus
Crisis Text Line
Trained volunteer crisis responders provide listening and support; anonymous and confidential
Partnership of Kids Help Phone, ConnexOntario Health Services Information and Ontario 211 Services (see separate entries), and Ontario Centre of Excellence for Child and Youth Mental Health
Mental health and addiction information, professional counselling, and referral on a wide range of services on and off campus
Crisis Text Line
Trained volunteer crisis responders provide listening and support; anonymous and confidential
Partnership of Kids Help Phone, ConnexOntario Health Services Information and Ontario 211 Services (see separate entries), and Ontario Centre of Excellence for Child and Youth Mental Health
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Recommended
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Crisis: 1-800-668-6868
Crisis: 686868
Office: 416-586-5437
Short Description
COVID19 Telephone, text, and online counselling and support available, including online resources such as COVID19 information; for telephone counselling in English and French call 1-800-668-6868, also available in Arabic, Dari, Mandarin, Pashto, Russian, and Ukrainian through interpreters
Crisis Text Line open to all in crisis, available by texting 686868 (see separate listing)
Peer2Peer, (Peer-to-Peer Community), peertopeer.kidshelpphone.ca
Community support online forum for youth 12-26 years to share experiences, offer inspiration and ask questions; available in English and French; confidential
- telephone, text and online (live chat) counselling and emotional support, and information and referral on a wide range of topics; anonymous and confidential
- chat available through cell phone, laptop, tablet, and desktop computer
- 24/7 e-mental health support through Facebook website or Messenger app
- Resources Around Me national searchable online database of community resource listings
Crisis Text Line open to all in crisis, available by texting 686868 (see separate listing)
Peer2Peer, (Peer-to-Peer Community), peertopeer.kidshelpphone.ca
Community support online forum for youth 12-26 years to share experiences, offer inspiration and ask questions; available in English and French; confidential
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Group Wellness Programs
Recommended
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Office: 416-586-5437
Short Description
Group wellness programs
Counsellor in the Classroom, kidshelpphone.ca/get-involved/are-you-an-educator-check-out-counsellor-in-the-classroom
Promotes discussion of mental health and wellness, available in-person or online
Brighter Days: An Indigenous Wellness Program, kidshelpphone.ca/get-involved/brighter-days-an-indigenous-wellness-program
Culturally safe and engaging audio and video group sessions on mental health and wellness, including skills development, tools and resources
Counsellor in the Classroom, kidshelpphone.ca/get-involved/are-you-an-educator-check-out-counsellor-in-the-classroom
Promotes discussion of mental health and wellness, available in-person or online
- educator-led classroom activities
- 45-minute phone or video call between class and KHP counsellor
Brighter Days: An Indigenous Wellness Program, kidshelpphone.ca/get-involved/brighter-days-an-indigenous-wellness-program
Culturally safe and engaging audio and video group sessions on mental health and wellness, including skills development, tools and resources
- pre-session video
- virtual conversation with KHP Indigenous Wellness Specialist
- package includes step-by-step booklet, resource materials and promotional gifts for youth participants
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Emergency Women's Shelter
Red Lake
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Office: 807-727-2820
Crisis: 807-727-3303
Short Description
- Offers emergency shelter for abused women and their children
- Provides emergency transportation to the shelter
- Offers a 24-hour crisis line
- Provides counselling to women and children
- Facilitates safety planning
- Provides crisis intervention
- Advocates and offers support to victims of sexual assault
- Provides information about legal and housing rights
- Offers community education and awareness
- Laundry facilities
- Prepared dinner meals
- Communal living environment where residents assist with chores
- Outside playground for children
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Crisis Response Services
Thunder Bay
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Office: 1-888-269-3100
Crisis: 807-346-8282
Crisis: 1-866-888-8988
Short Description
- Provides 24/7 telephone support, including via text
- Offers an 8 hour mobile unit to provide in-person crisis assessment
- Operates a short-term Crisis Support Residence
- Crisis assessment and intervention
- Follow-up
- Referrals to other community services
- Support to family and friends
- Wellness Planning
Please note: CMHA branch offerings are subject to change in response to the ongoing developments of COVID-19. The website below will reflect the most accurate and current information.
Follow this link to determine how service delivery is being provided by choosing the appropriate CMHA location from the website's drop down list.
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Crisis Line
Thunder Bay
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Crisis: 807-346-4357
Short Description
- Operates a 24-hour crisis line for Indigenous women and their children
- Provides immediate crisis assessment, intervention, referrals and follow-up
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Counselling Services
Thunder Bay (303km)
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Office: 807-345-0894
Thunder Bay Crisis Response: 807-346-8282
385 Mooney Ave
Thunder Bay, ON, P7B 5L5
Thunder Bay, ON, P7B 5L5
Short Description
- Provides telephone information and support
- Provides counselling on a brief, short and long term basis
- Provides information regarding legal, medical, police, court and referral services
- Accompanies clients upon request to related meetings and appointments
- Provides workshops, seminars, and current information on sexual assault and sexual abuse
- Provides 12 week groups for survivors of sexual abuse
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Sexual Assault and Rape Crisis Centre - Thunder Bay
Thunder Bay (303km)
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Office: 1-888-415-4156
Crisis: 1-877-336-2433
Centre francophone, 234 Van Norman St
Thunder Bay, ON, P7A 4B8
Thunder Bay, ON, P7A 4B8
Short Description
All in-person services are by appointment only; services are also offered virtually, by phone or video conference
Provides confidential and free support for Francophone women affected by sexual assault including the following:
Provides confidential and free support for Francophone women affected by sexual assault including the following:
- Accompaniment
- Advocacy
- Community liaison and development
- Counselling and peer support
- Information and referral
- Practical assistance
- Free lending library
- Prevention programs
- Public education
- Volunteer training
- Geraldton
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District Women's Shelter
Atikokan
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Office: 807-597-2868
Crisis: 807-597-6908
Short Description
- Operates a 10-bed emergency shelter for abused women and their children
- Coordinates support services for clients
- Provides a 24-hour crisis line
- Accepts donations of clothing and household items
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Crisis Intervention
Poplar Hill First Nation (278km)
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Office: 807-772-8892
Crisis: 807-772-1030
Health Clinic
Poplar Hill First Nation, ON, P0V 3E0
Poplar Hill First Nation, ON, P0V 3E0
Short Description
Provides crisis intervention services in community crisis situations and to individuals affected by family violence and suicide
Supports can include but are not limited to:
- Offers immediate on site or telephone assistance
- Dispatches call to police when deemed necessary
- Ensures victims receive support and assistance to secure their safety
- Arranges meeting family members at centre or agreed upon location to discuss possible crisis resolutions
- Crisis plan to follow in response to suicide intervention, domestic violence intervention and any other form of crisis situations that may arise in community
- Information sessions and workshops on techniques for healing strategies
Supports can include but are not limited to:
- Debriefing and stabilization following crisis situation
- Advocacy on behalf of individuals and families dealing with various agencies
- Meal preparation, transportation, homemaking and other areas requiring support for families in crisis situations such as the suicide of a youth
- Information about/referrals to appropriate resources and services
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Crisis Intervention
Pikangikum First Nation (239km)
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Office: 807-773-5550
Crisis: 807-773-1080
Walmart Health Building
Pikangikum First Nation, ON, P0V 2L0
Pikangikum First Nation, ON, P0V 2L0
Short Description
Provides crisis intervention services to individuals affected by family violence and suicide
Supports can include but are not limited to:
- Offers immediate on site or telephone assistance
- Dispatches call to police when deemed necessary
- Ensures victims receive support and assistance to secure their safety
- Arranges meeting family members at centre or agreed upon location to discuss possible crisis resolutions
- Crisis plan to follow in response to suicide intervention, domestic violence intervention and any other form of crisis situations that may arise in community
- Information sessions and workshops on techniques for healing strategies
Supports can include but are not limited to:
- Debriefing and stabilization following crisis situation
- Advocacy on behalf of individuals and families dealing with various agencies
- Meal preparation, transportation, homemaking and other areas requiring support for families in crisis situations such as the suicide of a youth
- Information about/referrals to appropriate resources and services
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Crisis Intervention
Slate Falls First Nation (177km)
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Office: 807-737-5700
Office: 807-737-5700 Ext 111
48 Lakeview Dr, Slate Falls Band Office
Slate Falls First Nation, ON, P0V 3C0
Slate Falls First Nation, ON, P0V 3C0
Short Description
- Provides immediate, short term crisis intervention services to individuals affected by family violence, crime and tragedy
- Offers immediate on site or telephone assistance
- Dispatches call to police when deemed necessary
- Ensures victims receive support and assistance to secure their safety
- Provides information and referrals to appropriate resources and services
- Advocates on behalf of victims
- Debriefing and stabilization following crisis situation
- Advocacy on behalf of individuals and families dealing with various agencies
- Meal preparation, transportation, homemaking and other areas requiring support for families in crisis situations such as the suicide of a youth
- Information about/referrals to appropriate resources and services
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Crisis Intervention
Red Lake (155km)
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Office: 807-727-1100
Crisis: 807-727-1100
146 Howey St, Lower level
Red Lake, ON, P0V 2M0
Red Lake, ON, P0V 2M0
Short Description
Provides crisis intervention services to individuals affected by mental health issues
- Offers immediate on-site or telephone assistance
- Ensures victims receive support and assistance to secure their safety
- Provides advocacy on behalf of individuals and families dealing with various agencies
- Provides information and referrals to appropriate resources and services
- Dispatches call to police when deemed necessary
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Crisis Intervention
Atikokan (144km)
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Office: 807-597-1213
Crisis: 807-597-1096
309 Main St W
Atikokan, ON, P0T 1C0
Atikokan, ON, P0T 1C0
Short Description
Provides crisis intervention services to individuals affected by family violence
- Offers immediate on site or telephone assistance
- Dispatches call to police when deemed necessary
- Dispatches other supports if necessary
- Ensures victims receive support and assistance to secure their safety
- Arranges meeting family members at centre or agreed upon location to discuss possible crisis resolutions
- Provides advocacy on behalf of individuals and families dealing with various agencies
- Provides information and referrals to appropriate resources and services
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Crisis Intervention
Ginoogaming First Nation (145km)
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Office: 807-876-2732
Crisis: 9-1-1
203 Balsam Rd
Ginoogaming First Nation, ON, P0T 2A0
Ginoogaming First Nation, ON, P0T 2A0
Short Description
Provides crisis intervention services to individuals affected by family violence and suicide
Includes the following services:
- Offers immediate on site or telephone assistance
- Dispatches call to police when deemed necessary
- Ensures victims receive support and assistance to secure their safety
- Arranges meeting family members at centre or agreed upon location to discuss possible crisis resolutions
- Crisis plan to follow in response to suicide intervention, domestic violence intervention and any other form of crisis situations that may arise in community
- Information sessions and workshops on techniques for healing strategies
Includes the following services:
- Debriefing and stabilization following crisis situation
- Advocacy on behalf of individuals and families dealing with various agencies
- Information about/referrals to appropriate resources and services
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Rainy River District Sexual Assault Network
Fort Frances
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Office: 807-274-5687
Crisis: 9-1-1
Police Dispatch: 1-888-310-1122
Short Description
- Works as an online community that brings together services in the Rainy River District for survivors/victims of sexual assault
- Assists individuals to access the physical, emotional, mental, legal, and other support services available to them following a sexual assault
- Promotes communication and dialogue amongst service providers
- Provides information to determine what constitutes sexual assault and where to call immediately for assistance/reporting; specific information also listed for individuals under 18 years of age
- Advises how to assist family members and friends impacted by sexual assault
- Physical - health facilities to access medical attention/assessment
- Counselling - centres/services for emotional and mental health assistance
- Legal - police and legal services to report and/or take legal action
- Support Services - supports such as Women's Shelters
- Support Groups - support through groups with similar experiences
- Other Helps - services such as Canadian Mental Health Association and Taxi services
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Crisis Intervention
Fort Frances (136km)
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Office: 807-274-8541
Crisis: 807-274-8541
427 Mowat Ave
Fort Frances, ON, P9A 3N1
Fort Frances, ON, P9A 3N1
Short Description
Provides mobile crisis intervention services to individuals affected by family violence
- Provides immediate on site intervention or telephone assistance
- Dispatches call to police when deemed necessary
- Ensures victims receive support and assistance to secure their safety
- Arranges meeting family members at centre or agreed upon location to discuss possible crisis resolutions
- Provides advocacy on behalf of individuals and families dealing with various agencies
- Provides information and referrals to appropriate resources and services
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Women's Emergency Shelter
Kenora
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Office: 807-468-1889
Crisis: 807-468-5491
Short Description
- Operates crisis housing for women leaving an abusive situation
- Provides a 24-hour crisis line
- Provides crisis transportation and transportation between facilities
- Offers individual counselling and referral to residents
- Assists women and children with primary health needs through weekly visits from a Nurse Practitioner
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Crisis Intervention
Kenora
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Office: 807-468-1889
Crisis: 807-468-5491
Short Description
Provides crisis intervention services to women and their children affected by family violence
- Offers immediate on site or telephone assistance
- Provides a 24-hour crisis line
- Dispatches call to police when deemed necessary
- Ensures victims receive support and assistance to secure their safety
- Provides transportation to/from shelter and for transfers between facilities
- Provides advocacy on behalf of individuals and families dealing with various agencies
- Provides information and referrals to appropriate resources and services
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Sexual Assault Centre
Kenora (119km)
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Office: 807-468-7958
Crisis: 807-468-7233
101 Chipman St
Kenora, ON, P9N 1V7
Kenora, ON, P9N 1V7
Short Description
Works to eradicate the social conditions that contribute to violence against women and children, through public education, lobbying and political action
- Provides a confidential 24-hour Crisis Line
- Offers individual and/or group counselling
- Offers information on police investigation, medical and legal procedures
- Provides individuals advocacy and accompaniment through any procedures they choose including attending the hospital
- Offers referrals when requested
- Provides information and support for families and friends of the victim or survivor
- Offers education and prevention through public awareness
- Provides resource materials, books, films, videos and reports, all available to the public
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Crisis Intervention
Asubpeeschoseewagong Netum Anishinabek First Nation (94km)
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Office: 807-925-2652
Crisis: 9-1-1
Health Centre: 807-925-2850
Upper Core
Asubpeeschoseewagong Netum Anishinabek First Nation, ON, P0X 1B0
Asubpeeschoseewagong Netum Anishinabek First Nation, ON, P0X 1B0
Short Description
Provides crisis intervention services to community in crisis situations and to individuals affected by family violence and suicide
Supports can include but are not limited to:
- Offers immediate on site or telephone assistance
- Dispatches call to police when deemed necessary
- Ensures victims receive support and assistance to secure their safety
- Arranges meeting family members at centre or agreed upon location to discuss possible crisis resolutions
- Crisis plan to follow in response to suicide intervention, domestic violence intervention and any other form of crisis situations that may arise in community
- Information sessions and workshops on techniques for healing strategies
Supports can include but are not limited to:
- Debriefing and stabilization following crisis situation
- Advocacy on behalf of individuals and families dealing with various agencies
- Meal preparation, transportation, homemaking and other areas requiring support for families in crisis situations such as the suicide of a youth
- Information about/referrals to appropriate resources and services
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Crisis Intervention
Naotkamegwanning/Whitefish Bay First Nation (91km)
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Office: 807-226-1026
Crisis: 9-1-1
Netaawgonebiik Health Services, 1801 Pawitik St
Naotkamegwanning/Whitefish Bay First Nation, ON, P0X 1L0
Naotkamegwanning/Whitefish Bay First Nation, ON, P0X 1L0
Short Description
Provides crisis intervention services to community in crisis situations and to individuals affected by family violence and suicide
Supports can include but are not limited to:
- Offers immediate on site or telephone assistance
- Dispatches call to police when deemed necessary
- Ensures victims receive support and assistance to secure their safety
- Arranges meeting family members at centre or agreed upon location to discuss possible crisis resolutions
- Crisis plan to follow in response to suicide intervention, domestic violence intervention and any other form of crisis situations that may arise in community
- Information sessions and workshops on techniques for healing strategies
Supports can include but are not limited to:
- Debriefing and stabilization following crisis situation
- Advocacy on behalf of individuals and families dealing with various agencies
- Meal preparation, transportation, homemaking and other areas requiring support for families in crisis situations such as the suicide of a youth
- Information about/referrals to appropriate resources and services
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Crisis Response
Sioux Lookout (75km)
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Office: 807-737-4011
Crisis: 1-800-465-2600
54 Queen St
Sioux Lookout, ON, P8T 1B8
Sioux Lookout, ON, P8T 1B8
Short Description
- Provides immediate crisis response services to communities affected by tragic incidents in the First Nation community
- Provides crisis intervention and support to immediate families impacted by tragic incidents occurring within their family unit (suicide, homicide, tragic accidents etc)
- Ensures community receives support and assistance to secure the safety of residents
- Provides information and referrals to appropriate resources and services
- Advocates on behalf of victims
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Infection Control
Dryden
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Office: 807-223-3301
Crisis: 1-807-468-7109
75 D Van Horne Ave
Dryden, ON, P8N 2B2
Dryden, ON, P8N 2B2
Short Description
Infection Control in Institutions
- Inspects of group housing facilities to ensure infection control programs are in place including day care centres, homes for the aged, hospitals and nursing homes
- Annually inspects boarding houses, migrant housing and residential facilities for the aged and those requiring special care
- Provides input for infection control committees and programs within institutions
- Reports on and advises about management of communicable disease outbreaks from hospitals and outpatient clinics
- Ensures infection control policies are practised in places where a risk of blood exists including body-piercing and tattoo parlours, hairdresser and barber shops, electrolysis and aesthetic clinics
- Infection Control Committees
- Northwestern Ontario Regional Infection Control Committee (RICC)
- Northwestern Ontario Regional Infection Control Network (RICN)
- Ontario Core Competencies Working Group: Infection Prevention and Control
- Ontario Pandemic Flu Planning Committee
- Provides a lyme disease surveillance program to detect incidence of disease
- Assesses and tests ticks found on humans to determine risk exposure
- Investigates every animal bite with human exposure within 18 hours
- Ensures suspect animals are confined
- Releases the post exposure prophylaxis vaccine to health provider for administration to individuals exposed to a suspected rabid animal
- Provides information and education to increase public awareness
- Focuses on protective measures for individuals to limit risk factors
- Provides mosquito and human surveillance
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Telephone Helpline and On-line Chat Counselling Services
Thunder Bay
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Office: 1-855-554-4325
Short Description
- Offers culturally appropriate counselling services to Indigenous women by Indigenous women, via telephone, text, or chat
- Oji-Cree
- Cree
- Algonquin
- Inuktitut
- Mohawk
- Oneida
- Odawa
- Potawatomi
- Micmac
- Black Foot
- Anishnaabe
- Moose Cree
- Swampy Cree
- English
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