COVID19 -- Call main hospital switchboard or visit website to find updates to current screening and visiting policies


Pediatric acute care hospital

• dental clinic
• epilepsy classroom for children with intractable epilepsy
• psychiatry

International Patient Office-- 416-813-7654 ext. 228917

• for out of country families seeking to arrange treatment for their child
• Herbie Fund -- provides financial support for children from around the world requiring treatment not available in their own countries to receive surgical care at SickKids in Toronto

SCAN (Suspected Child Abuse and Neglect) Program-- 416-813-6275, Monday-Friday 9 am-5 pm * 416-813-7500 after hours

• assessment of child abuse and neglect
• care and support for children and teenagers who may have been mistreated
• referrals for parents/guardians
• consultation for medical professionals and community workers regarding child abuse and neglect

Lotus Health -- Call or text 437-226-3579, responses within one business day; for urgent concerns call 416-813-7500 and request that SCAN be paged

• health and advocacy program for children and youth under the age of 18 years who have experienced, are currently experiencing, or may be at risk of experiencing commercial sexual exploitation or trafficking
• coordinated approach to care

Ontario Poison Centre -- see separate entry

SickKids Centre for Community Mental Health (formerly Hincks-Dellcrest Centre) -- see separate entries

Community and Outreach Support -- crisis support including safe beds, respite bed for caregivers, food, clothing and shoe bank * psychiatric assessment and monitoring, short-term support * warm lineHousing Services -- 24 hour staff supported transitional housing * semi-supported independent units in the communityMental Health and Justice Program -- information, referral and advocacy * accompaniment * life skills trainingSee separate listings for Margaret's Toronto East Drop-In at 323 Dundas St E, and Yonge/Bloor 24-hour Respite Site at 21 Park Rd

Functions as an alternative to the Court process regarding Child Welfare matters

• Provides family mediation services (dispute resolution) through traditional Circles
• Aims to restore harmony between family members through an agreed-upon family care plan

Note: Child protection service/CAS must be involved in the matter in order for TTP to proceed with Aboriginal Approach ADR-Mediation

Francophone helpline for women

• crisis intervention
• support and referral to community agencies
• educational workshops
• confidential calls

COVID-19 (21 Apr 2020): Staff is delivering services remotely. Métis who are in need of help accessing supports are urged to contact the MNO toll free at 1-800-263-4889 or email covidhelp@metisnation.org.Support and development of self-government institutions of Métis peopleVariety of services offered for the following areas: healing and wellness, education, labour market development, housing, Duty to Consult and Accommodate, community relations, traditional knowledge, intergovernmental relations, economic development, finance, communications, human resources and information technology

COVID19 Update -- no disruption to service; operating remotely

Victim Support Line -- information and referrals for victims of crime, to supports and services that are available in your community

Victim Notification System -- access to information on changes in release status of a provincially sentenced offender (less than 2 years) * registration for automated notification of offender's status changes

Information and referral to community support services to meet long term needs including crisis and follow-up services



Member agency of Support Services Network for Male Survivors in Ontario

COVID-19 -- phone counselling Mon-Sun 12 pm-9 pm * text counselling Mon-Fri only




Telephone and live chat peer counselling and information on issues such as bullying, drugs and alcohol, domestic violence, mental health, suicide and self-harm, relationships, marriage and divorce, sexuality, sexual assault, spirituality and religion * confidential

COVID19 - Office closed * telephone and online support only * register online for peer support groups and one-on-one peer support over the telephoneTelephone Information and Peer Support (TIPS) Warmline, 416-486-8046, 1-888-486-8236 -- no crisis services Information, education and support * counselling and family support * peer support groups -- see website for locations * advocacy * recovery programs, including peer support drop-in groups, Wellness Recovery Action Plan (WRAP), Laughing Like Crazy, LGBTQ Peer Support Group * One on One Peer Support * Early Intervention Program * Family Matters Peer Support and Recovery Program * Workplace Mental Health Check Up * Check Up from the Neck Up * youth, young adult and student awareness campaigns * provincial peer support program listing available online * workshops * peer support and facilitation training * fact sheets and guides * online support forums * speakers bureau * library

COVID19 - All programs available online and via phone, including support services * Information, Support and Referral Services, call 416-482-0021 ext 2994 or 1-877-236-7820 for assistance

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Adoption resource centre * workshops and seminars for prospective adoptive parents, and child welfare and mental health professionals * Youth Network includes youth-led education, advocacy, and peer support * library * newsletter

Adopt Ontario -- secure, bilingual, online photolisting of children for prospective families * secure, online databank for adoption professionals containing information on families with completed home studies and children awaiting adoption* support for families and adoption professionals by email and phone

Ask An Adoption Professional -- online support, including frequently ask questions

Information, Support and Referral Services -- includes short term counselling and support for prospective adoptive, foster, kinship and customary care parents, and adopted children, youth and adults and their adoptive and first/original families

Never Too Late for Family (NTL) -- for at-risk youth aging out of foster care * support for youth in engaging with a family * recruitment and education/preparation of families, and ongoing support * collaborating with and advising youth-serving organization in identifying connections and preparing youth for transitioning into family * newsletter

Permanency and Adoption Competency Training -- specialized training for adoptive, kinship and customary care for families parenting children who have prior trauma and loss experiences

Permanency and Adoption Support Services -- individual and family counselling, search and reunion services, peer to peer support

COVID-19 (23 April 2020) The Francophone helpline for women dealing with violence remains open. Call 1 877-336-2433 for assistance.This information is regularly updated on their website.Free, confidential 24-hour support and crisis line for French-speaking women, victims and survivors of violence of any formCrisis intervention services * emotional and psychological support * security plan * information and referral support to local, regional and provincial service providers

Telephone and online (chat) crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services, as well as culturally appropriate resources for abused women * liaison with diverse communities * confidential and anonymous

Toronto only -- initial assessment and intake for assaulted women's shelters, call 416-863-0511 or toll free 1-866-863-0511

Telephone counselling * mental health and addiction information, professional counselling, and referral on a wide range of services on and off campus * Crisis Text Line -- trained volunteer crisis responders provide listening and support * anonymous and confidentialPartnership of Kids Help Phone, ConnexOntario Health Services Information and Ontario 211 Services (see separate entries), and Ontario Centre of Excellence for Child and Youth Mental Health

Telephone response to persons in need of immediate emotional support, crisis intervention or suicide prevention * links to other emergency services or professional help as appropriate * callers' issues include domestic violence, mental health crisis, risk of suicide, social isolation, addictions, mental and physical health concerns * Caller Reassurance Program for vulnerable seniors * Survivor Support Program, see separate entry

Distress and Crisis Ontario (DCO) is the provincial networking organization that supports and helps build and sustain the capacity of its member agencies in the continuum of support, referral and mental health services offered to the people of Ontario. At a Distress Centre, individuals can find a listening ear for lonely, depressed, and/or suicidal people, usually 24 hours a day, 7 days a week. Many centres also have Suicide Survivor programs, support services for youth, telephone call out programs for seniors and vulnerable people, mental health Crisis Phone Lines, Online Chat services and much more. For a listing of member agencies,click here.ONTX Ontario Online & Text Crisis ServiceHow to Chat* Chat is available on computer, or mobile device from 2 pm-2 am daily * Click Here to access. * Will need to complete a pre-chat survey, agree to terms and conditions of service, and a responder will be available.How to Text* Text is available from mobile phone from 2 pm-2 am daily and is accessed by dialing 258258.* Will need to complete a pre-chat survey, agree to terms and conditions of service, and a responder will be available.

Promotes personal safety of children -- programs, services and resources to protect children and reduce victimization, available through affiliate Canadian Centre for Child Protection, including online resources for educators and parents with age-appropriate resources for pre-school to grade 8

• MissingKids.ca -- online resource centre includes database of missing children in Canada * support to families in finding their missing child * educational and prevention materials
• Commit to Kids, www.commit2kids.ca -- assists child-serving organizations in creating a safe environment * sexual abuse prevention
• Cybertip!ca, www.cybertip.ca -- tipline for reporting online sexual exploitation of children * Self/Peer Exploitation Guides -- resource guides for schools and families * information for supporting youth when a sexual image or video has been created and shared with peers, reducing negative impact, and guidance to limit circulation
• Don't Get Sextorted, DontGetSextorted.ca -- online resource for youth includes tips on safely responding to coercive behaviours * lesson for educator
• Kids in the Know, www.kidsintheknow.ca -- interactive personal safety education program for children, works to reduce risk of sexual exploitation
• NeedHelpNow.ca -- online information and resources for youth 13-17 years affected by self/peer exploitation incidents including sexting * practical steps to regain control of situation such as step-by-step information for contacting websites/online services to request image/video removal and sample complaints * guidance on safe adult involvement, self-care and recognizing when situation has gone too far
• Protect Kids Online, ProtectKidsOnline.ca -- online comprehensive safety information for educators and parents on phone and online technologies

Visit website at protectchildren.ca for information and complete program listing in English and French

Assists Francophone women who have experienced any form of violenceOffers a variety of services to French speaking women, including the following:

• Fem'aide, a 24-hour crisis telephone service
• Individual intervention as well as group intervention
• Accompaniment, referral and representation services
• Crisis intervention services
• Prevention, awareness and education

Satellite offices located in the following areas

• Elliot Lake
• Sault Ste Marie
• Wawa

Telephone crisis and support line, includes emotional support, safety planning and information and referrals * online live chat -- confidential and anonymous online counselling