• Receives child protection referrals in confidence from the community
• Accepts allegations of child neglect and abuse
• Serves as general intake for all other programs and services offered

• Investigates allegations of child abuse and child neglect to determine the safety of the family environment for children
• Develops a plan of care for each child in collaboration with the child, caregiver and, when possible, the biological family

• Provides crisis intervention and counselling
• Refers children or adult offenders to other commonly used services when and where needed

• Offers a variety of volunteer opportunities for community members
• Options for volunteers can include drivers, foster parents, parent aids, parent relief, recreation buddies, a special friend, tutoring, and sitting on a Volunteer Advisory Board

• In-home parenting support
• Facilitation of supported access visits between children and their families
• Circle of Security program (to enhance understanding of attachment, training)
• Consultation with staff members, community professionals and care providers
• Transportation to facilitate access visits and temporary daycare/school drives

• Helps families develop plans for their children and youth when child protection services is concerned about their well-being
• Provides a free and voluntary service that can be faster and less complicated that going through court

• Brings together family members and service providers, including Child Protection Services, to develop plans that makes sure everyone is safe and well

• A mediator works with the family and the Child Protection Worker to talk through issues together and develop a plan for the child(ren) that addresses the concerns raised by Child Protection Services

• Offers free and quick-access single session counselling to children, youth and adults, couples and families on a first come-first served basis
• Walk-in clinic is provided in partnership with Children's Centre Thunder Bay

Free and quick-access counselling can support various issues:

• Abuse
• Family Conflict
• Parent/child conflict
• Child Behaviour/School Problems
• Depression and Anxiety
• Grief and Loss
• Suicide
• Separation and Divorce
• Sexual Abuse or Assault
• Stress

• Stress
• Anxiety
• Depression
• Grief
• Recent or previous trauma

Provides personalized support to help child and youth victims and witnesses feel more confident and prepared for court

Goal of the program is to

• help victims feel stronger and more in control
• reduce the trauma caused by the crime
• support children, youth, and their caregivers as they get ready to testify and understand the court process

Offers support services and short-term counselling to help survivors deal with the impact of abuse and to develop improved coping strategies

Regional lead agency for Support Services for Male Survivors of Sexual Abuse - North Region

• Provides counselling services to women who have experienced or are experiencing emotional, physical and/or sexual abuse, including historic sexual abuse in childhood
• Provides counselling services for children who have witnessed violence against their mother
• Supports women in their choices and offers safety planning with a goal for clients to live free from violence

Offers support services and short-term counselling to help survivors deal with the impact of abuse and to develop improved coping strategies

Regional lead agency for Support Services for Male Survivors of Sexual Abuse - North Region

• Offers counselling to support couples or families in building healthier and more satisifying relationships
• Counsellors work with couple and families to address a variety of issues

• Offers counselling for individuals who have experienced sexual violence and/or harassment as a teen or as an adult
• Helps survivors learn that sexual assault and harassment is never their fault and is never okay
• Support can help the survivor even if time has passed since the assault or harassment took place

• Provides services and supports for individuals who identify as Lesbian, Gay, Bisexual, Transgender and Queer (LGBTQ)
• Offers peer support and skills building groups
• Counsels individuals, their partners, and family members
• Offers the Queer Drop-In group

Offers various clinical services, including:

• Sexual health and screening
• Medical support for transition process
• Gender affirming care to support the physical, mental, and social well-being of transgender and gender-diverse individuals
• Transfrienders support group to support gender identity exploration
• Education and information
• Telemedicine services

Offers counselling services, peer support groups, and workshops that address various issues including:

• Anger management
• Depression
• Male survivors of sexual abuse
• Relationships
• Trauma

Support Services for Male Survivors of Sexual Abuse

Offers support services and short-term counselling to help survivors deal with the impact of abuse and to develop improved coping strategies

Partner agency of Support Services for Male Survivors of Sexual Abuse (North Region)

• Assists individuals to deal with a variety of personal issues

• Abuse
• Child Behaviour/School Problems
• Depression and Anxiety
• Family Conflict
• Grief and Loss
• Parent/Child Conflict
• Relationship Issues
• Problematic Substance Use
• Stress
• Suicide

• Offers counselling services to children and youth, both individually and with family
• Provides case management and advocacy if needed

• Anxiety
• Attention deficit issues
• Depression
• Family conflict
• Identity issues
• Mood swings
• Peer issues
• Self-esteem issues
• Self harm
• Suicidal thoughts

• home safety
• accommodation
• meals
• transportation
• basic necessities
• dependent care costs
• counselling
• traditional Indigenous health services
• cellular phones
• vision care
• dental care
• aids for victims with disabilities
• interpretation services
• crime scene cleanup
• government/medical documents
• funeral expenses

• storage locker
• tattoo removal
• treatment at a recovery facility

• victims who sustained serious physical injuries during a crime
• parents of child homicide victims
• spouses of homicide victims

• needs assessment
• safety planning
• referrals to community services
• enhanced support for vulnerable victims
• assistance with applications to VQRP+

• Additional assistance for victims of human trafficking includes storage locker, tattoo removal and treatment at a recovery facility
• No direct reimbursements are made to victims for the supports listed above
  
• Financial support is also available for victims who sustained serious physical injuries during a crime and for parents of homicide victims and spouses of homicide victims

Information and assistance to support participation in and understanding of the criminal court process. Services begin once police have laid charges and continue until the court case is over. Services include:

• information about victims' rights, the criminal justice process and their specific case (e.g., court dates)
• needs assessment and referrals to community agencies, including Indigenous and other culturally specific agencies
• crisis intervention, trauma-informed support, victim advocacy
• facilitates victim's input and liaises with Crown Attorneys, police, regarding bail, safety, resolution of charges, release conditions, publication bans, testimonial aids, trial preparation and court orientation
• arranges for interpreters and accessibility accommodations
• information and support on Victim Impact Statements, Statement on Restitution
• facilitates access to court orders, such as bail conditions, probation orders, peace bonds
• debriefing and follow-up support

Vulnerable Victims and Family Fund (VVFF) -- Helps support victims of crime, including families of homicide victims and motor vehicle fatalities resulting in criminal charges, participate more fully in the criminal court process by providing financial assistance and court-based supports for:

• travel to attend key court dates
• language interpretation services
• special accommodations for victims with disabilities, such as real-time captioning
• necessities for victims of human trafficking or gun and gang violence while attending court

• Provides support services to Indigenous women and their families who are struggling with mental health and/or addiction issues
• Aims to help improve Indigenous health and reduce family violence

• Access to elders and healers
• Addictions
• Aftercare support
• Land-based therapy
• Mental health
• Traditional counselling
• Referrals to other programs or agencies
• Sharing/healing circles

• Provides professional counselling services either in person or online
• Offers counselling that reflects Christian values upon request
• Offers individual, couples, and family counselling services

• Stress Management
• Mindfulnesss
• Generalized Anxiety
• Insomnia
• Health anxiety
• Chronic pain
• PTSD
• Depression
• Social Anxiety
• OCD
• Mixed anxiety depression

• Gives immediate legal assistance on family law issues to individuals who appear in court without a lawyer
• Provides information about legal rights, obligations and basic court procedure
• Helps negotiate or settle issues
• Reviews or prepares court documents to be filed
• Helps determines if further duty counsel services are required or if the matter requires Legal Aid Ontario's assistance in retaining a lawyer

• the courtroom for child protection hearings
• garnishment and support hearings
• requesting adjournments
• arguing motions
• hearings for issues such as custody, access, or support where the issues are not complicated

• Gives immediate legal assistance to individuals who appear in court for criminal matters without a lawyer
• Provides information about legal rights, obligation and the court process
• Provides assistance in the courtroom for bail hearings and sentencing
• Assists with diversions, guilty pleas and sentencing
• Helps determine if further duty counsel services are required or if the matter requires Legal Aid Ontario's assistance in retaining a lawyer

• Mental health
• Drug treatment
• Domestic violence
• Aboriginal persons (Gladue) court

• Criminal Law if custody is probable
• Family Law
• Child Welfare

Provides legal assistance for low-income people

Services include:

• Legal representation for eligible clients who appear in court without a lawyer
• Legal aid applications and information over the phone
• Legal resources and referrals to other social assistance agencies
• A legal aid certificate program which enables a client to retain a lawyer for complex and serious cases

Areas of law served may include:

• Criminal
• Domestic violence
• Family

Does NOT cover applications for:

• Wrongful dismissal
• Change of name
• Personal bankruptcy
• Power of attorney
• Money lent to others or money owed to others
• Sponsorship of relatives
• Commercial litigation
• Real estate matters and libel
• Defamation and slander