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Thunder Bay (City of)

PAL Card

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  • Allows an adult, child, or youth with a disability to be accompanied by a support person so that they may participate in designated recreational and cultural programs and facilities
  • Provides temporary cards for individuals pre/post surgery or recovering from an accident
  • Facilities include:
    • Canada Games Complex
    • Thunder Bay 55 Plus Centre and West Thunder Community Centre 55+ programs
    • Volunteer Pool and Sir Winston Churchill Community Pool
    • Community Centres
    • All Recreation and Culture programs
    • Fort William Historical Park
    • Sports facilities
  • Must be an adult, child, or youth with a disability that restricts from participating in or performing activities
  • Disability cannot be eliminated by the use of a technical aid such as eyeglasses
Temporary PAL cards available for individuals pre/post surgery or recovering from an accident
Application Process
  • Mail, drop off, or fax application and provide a photograph (headshot, with face visible on a clean background with no hat or sunglasses)
Adult application forms (19 years of age and older)
  • Can be faxed to 807-345-4520 or mailed to: Canada Games Complex Attn: PAL Card - Jessy Bogacki 420 Winnipeg Ave Thunder Bay, ON P7B 6B7
Children and youth application forms (18 years of age and younger)
  • Can be faxed to 807-625-3395 or mailed to: Community Services Department Attn: PAL Card - Sarah Smart 111 Syndicate Ave S Thunder Bay, ON P7E 6S4
Information or assistance:
  • Adults: contact Jessy Bogacki at 807-684-3338 or by email at
  • Children and youth: contact Sarah Smart at 807-626-6565 or by email at
807-625-2351 - Recreation, Culture, and Child Care
Web Site
Documents Required
2 references from the disability community are needed (support worker, doctor, nurse, SSP, teacher, health professional, Occupation or Recreation Therapist, staff of agency (such as CNIB, Autism Ontario), etc (not a family member)
Fully Accessible
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Agency Information
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211 Ontario North
Last Verified On
May 1, 2023
420 Winnipeg Ave
Thunder Bay, ON, P7B 6B7
  • Located on Winnipeg Ave next to the Thunder Bay Community Auditorium
  • Closest intersection is Winnipeg Ave and Duluth St

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Hours of Operation
0830 to 1630
0830 to 1630
0830 to 1630
0830 to 1630
0830 to 1630

Office Mon-Fri 8:30 am-4:30 pm
Service Area(s)
Thunder Bay