Please Note: Services may be impacted in response to COVID-19 (Coronavirus).
Please contact any service prior to visiting in person to receive up to date information on changes to their availability (e.g. hours of operation etc.)

Ontario Disability Support Program

Northern Ontario

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April 14, 2020 - *Modified Hours - Mon-Fri 10 am-2 pm*

April 3, 2020
- ODSP has increased the emergency benefit to $100 for singles and $200 for families. This is a one time benefit - ODSP recipients can contact their caseworker for additional information

March 18, 2020: Effective immediately and until further notice:
  • no need for for clients to submit their income reports at this time (unless they submit electronically)
  • Special Diet Allowances already in place will continue (even if set to expire), no need to bring signed in forms for now (unless they submit electronically)
  • will not require forms and verification for Mandatory Special Necessities - benefits will be issued and forms obtained later (unless they submit electronically)
  • Offices remain OPEN, but trying to avoid having clients attend in person as much as possible, for everyone's well being

Provides financial assistance for basic needs (food, shelter, clothing)
Participants can access a variety of programs and support services including but not limited to:
  • Additional help for hearing aids and mobility devices
  • Assistive technology
  • Coverage for up-front child care costs
  • Dental coverage
  • Employment and Training Start Up Benefit
  • Employment transition benefit
  • Extended Health Benefit
  • Guide dog benefit
  • Help to pay for necessary home repairs
  • Medical supplies
  • Medical transportation
  • Prescription drug coverage
  • Special Diet Nutritional Allowance
  • Transitional health benefit
  • Vision care
  • Work-related benefit
If difficulty is experienced applying online contact Service Ontario at 1-855-231-1255
If an individual has been found ineligible service or services have been cancelled or suspended they:
  • have a right to request a review of the decision
  • a letter must be submitted to the local office outlining the reasons why an individual feels the decision made by the local office is incorrect
Note: Community legal clinics can also assist with reviews and the review process
Individuals must be between 16-65 years of age and:
  • be a resident of Ontario
  • be able to work in Canada
  • meet both the financial and disability criteria

Various financial criteria must be met; individuals will have to provide information on the following:
  • household composition (who is part of the family, spouse or adult dependents)
  • how many children, how old they are and whether they are in school
  • place of residence and cost to live there (rent)
  • household income (for all members)
  • assets, such as any savings in the bank and any property owned

Disability criteria is based on the Ontario Disability Support Program Act and must meet the definition of a person with a disability as defined under the Act which states this individual is someone who has a substantial mental or physical disability that:
  • is continuous or recurrent
  • expected to last for a year or more
  • significantly limits their ability to work, look after themselves, or get out in the community, and
  • has been verified by an approved health professional (Medical Review)
Application Process
  • Individuals who require financial assistance right away should apply for assistance through Ontario Works as applications can take anywhere from a week to a few months to be processed
  • Individuals can apply online, by phone or in person
Toll Free
Welfare Fraud Hotline
Interactive Voice Response (IVR)
Web Site
Mailing Address
PO Box 3399
Stn Main
Markham, ON, L3R 6J2
English, French
Documents Required
The following documentation is required to complete application:
  • Copy of Canada Child Tax Benefit statement (for children under 18 years of age)
  • Copy of mortgage or rental agreement
  • Health card
  • Information about assets owned, such as a Registered Retirement Savings Plan
  • Information about other income and money, such as a pension
  • Proof of identity, such as birth certificate
  • Proof of immigration status, if required
  • Proof of Social Insurance Number (SIN)
  • Recent bank statement for all bank accounts
  • Record of Employment and/or most recent pay stubs
Fully Accessible
Legal Status
(30) Provincial Government
Agency Information
View Agency Profile
211 Ontario North
Last Verified On
February 15, 2022
621 Main St W
North Bay, ON, P1B 2V6
  • Located at Main St W near the Court House
  • Closest intersection is at Main St W and Memorial Dr

Open in Google Maps
Hours of Operation
0830 - 1700
0830 - 1700
0830 - 1700
0830 - 1700
0830 - 1700

*Modified Hours - Mon-Fri 10 am-2 pm until further notice*
Mon-Fri 8:30 am-5 pm
Service Area(s)
Nipissing District