Please Note: Services may be impacted in response to COVID-19 (Coronavirus).
Please contact any service prior to visiting in person to receive up to date information on changes to their availability (e.g. hours of operation etc.)
Elliot Lake (City of)
Age Friendly Delivers
Elliot Lake
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Description
Offers a call-in number and email for vulnerable persons in the community who are in isolation as recommended by the Family Health Team and City of Elliot Lake
  • Service is for those vulnerable persons who do not have a local contact or family to deliver essential items like food and hygiene products
  • Local grocery stores, Foodland and No Frills, are partnering with the City to help deliver this service 
To Access Service:
  • Call 705-849-0970 to register as a client with Age Friendly Delivers or complete the online registration form
  • You will be required to submit your Name, Address, Phone number (required) and payment preference at time of call, and will receive instructions related to delivery
  • A dedicated city staff will then follow up within 24 hours to take your order
  • Orders are limited to 20 items, of essential needs at any one time. (a 3-4 day supply is ideal)
  • Once orders are placed staff will attend grocery stores to purchase items and deliver to your residence with a ZERO CONTACT approach.Zero contact means the grocery order will be left at your door with a receipt for purchase to limit any exposure to those in isolation
  • Individual orders will be billed back to clients directly, at which time they can issue payment by mailing a cheque or calling in with credit card to process payment at this time
  • Online payment processing is also coming soon on the city's website
Important things to remember:
  • This is an essential service for those who have no local contact, and is meant for immediate need for a short term period. You may access services more than once, but as demand increases delivery may be based on need
  • All clients requiring service will be responsible for grocery order expense as identified with receipt received upon delivery
  • It is strongly recommended that all items taken into the home are sanitized upon entry as, although safe handling will be exercised, the City cannot guarantee the exposure to items purchased in a public place
  • This service is for grocery and personal hygiene available at local grocery stores, it is not intended for personal orders throughout other retail establishments or pharmacies (Most pharmacies offer a delivery service and it is recommended you contact your local pharmacy for more information)
  • This is a pilot project intended to meet the needs of our most vulnerable who are self isolating - with the COVID-19 pandemic being an ever changing event, this project will continue to grow with demand and may be altered from time to time
Hours of Operation
Phone Hours: 9 am-5 pm
Voicemail: Mon-Sun 24 hours
Eligibility
Vulnerable persons in self-isolation who do not have a local contact or family to deliver essential items
Application Process
Call or email to register
Accessibility
Fully Accessible
Legal Status
(10) Local Government
Agency Information
Last Updated On
March 19, 2020

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