Please Note: Services may be impacted in response to COVID-19 (Coronavirus).
Please contact any service prior to visiting in person to receive up to date information on changes to their availability (e.g. hours of operation etc.)
Please contact any service prior to visiting in person to receive up to date information on changes to their availability (e.g. hours of operation etc.)
- Description
- Operates a three-digit number that connects individuals to non-emergency city services, including:
- Building permits
- By-laws
- Discoloured water
- Household garbage and recycling
- Pet registration
- Potholes
- Recreational programs
- Snow plowing
- Sewer backup
- Tax bills
- Once registered, requests for municipal services or information can be made online at any time
- Comments
- If individuals need to report a public works emergency after hours, call 3-1-1 and press 6 to reach a live operator who will be able to report the concern to the on-call supervisor
- Eligibility
- No restrictions
- Application Process
- No application process for requesting service by 311 Live Chat or Phone
- Registration required for submitting Online Service Requests
- Office
- 3-1-1 - City Services
- TTY
- 705-688-3919
- Out Of Area Phone
- 705-671-2489 - Outside City of Greater Sudbury
- Web Site
- https://311.greatersudbury.ca/app/home
- 311@greatersudbury.ca
- Mailing Address
- Station A, PO Box 5000
200 Brady St
Sudbury, ON, P3A 5P3
Canada - Languages
- English, French
- Fees
- None
- Documents Required
- No documents required
- Accessibility
- Not Applicable
- Social Media
- Agency Information
- View Agency Profile
- Copyright
- 211 Ontario North
- Last Verified On
- July 28, 2023
- Hours of Operation
- Mon0730 to 1800Tue0730 to 1800Wed0730 to 1800Thu0730 to 1800Fri0730 to 1800
Phone and chat: Mon-Fri 7:30 am-6 pm
Online Mon-Sun 24 hours - Service Area(s)
- Greater Sudbury
