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Please contact any service prior to visiting in person to receive up to date information on changes to their availability (e.g. hours of operation etc.)

Children's Aid Society of the District of Thunder Bay (The)

Child Welfare Services

Intake and Assessment
  • Receives child protection referrals in confidence from the community
  • Accepts allegations of child neglect and abuse
  • Serves as general intake for all other programs and services offered
Child Welfare
  • Investigates allegations of child abuse and child neglect to determine the safety of the family environment for children
Crisis Intervention and Counselling
  • Provides crisis intervention and counselling
  • Refers children or adult offenders to other commonly used services when and where needed
Volunteer Opportunities
  • Offers a variety of volunteer opportunities for community members
  • Options for volunteers can include drivers, foster parents, parent aids, parent relief, recreation buddies, a special friend, tutoring, and sitting on a Volunteer Advisory Board

  • The objective for legitimate referrals is to provide intervention for families that will assist them in solving their own problems, so that the more intrusive services of child protection are not required
  • All child abuse investigations are conducted jointly with the police department having jurisdiction
Hours of Operation
0900 - 1700
0900 - 1700
0900 - 1700
0900 - 1700
0900 - 1700

Mon-Fri 9 am-5 pm, Sep-Jun
Mon-Fri 8:30 am-4:30 pm, Jul-Aug
Intake and Assessment: Mon-Sun 24 hours
Crisis Intervention and Counselling: Children and families traumatized by child abuse/neglect

Volunteers: Criteria vary by opportunity
Application Process
Contact Intake and Assessment
Documents Required
Intake assessment required
Fully Accessible
Legal Status
(50) Non Profit
Agency Information
View Agency Profile
211 Ontario North
Last Verified On
July 20, 2021