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Please contact any service prior to visiting in person to receive up to date information on changes to their availability (e.g. hours of operation etc.)

DOORS to New Life Refugee Centre

Newcomer Settlement Services

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Newcomer Settlement Program

Provides walk-in information and referral services to refugees and newcomers

Services and supports provided may include (with examples):
  • Initial settlement (housing, schools, orientation to Thunder Bay life)
  • Immigration (filling out applications for permanent residence, work permits and citizenship)
  • Health issues (referral to programs at Thunder Bay Health Unit, filling out OHIP applications)
  • Housing issues (filling out applications for Thunder Bay District Housing, apartment search)
  • Family Issues (filling out applications for Pro-Kids, Child Tax benefits, referral to various agencies)
  • Citizenship Application support
  • Employment Related Matters (job search, resume writing, employee rights, application for Employment Insurance)
  • Education issues (information and referral to ESL, LINC programs, tutors)
  • Social Services issues (assistance in applying for Ontario Works, assistance in dealing with agencies)
  • Sponsorship-related issues (assistance in filling out applications for sponsorship)
Refugee Sponsorship Program
  • Any parish or group of individuals may sponsor a refugee family
  • Refugee Sponsorship Coordinator assists parishes and other refugee sponsorship groups with information, planning, training and the application process
Housed at the Thunder Bay Multicultural Association
Hours of Operation
0900 - 1630
0900 - 1630
1300 - 1630
1300 - 1630

Mon, Tue 9 am-4:30 pm * Wed, Fri 1 pm-4:30 pm
  • For newcomer Canadians who have lived the refugee experience (Permanent residents newcomers who are now Canadian Citizens, refugee claimants)
  • Individuals or groups interested in sponsorship and other assistance for refugees
Application Process
Self-referral or referral from other service-providing agency
Documents Required
Call for information
Partially Accessible - Main floor is accessible -- Ramp at rear of building leads to main floor
Legal Status
(50) Non Profit
Agency Information
View Agency Profile
211 Ontario North
Last Verified On
April 13, 2021