Please Note: Services may be impacted in response to COVID-19 (Coronavirus).
Please contact any service prior to visiting in person to receive up to date information on changes to their availability (e.g. hours of operation etc.)
Please contact any service prior to visiting in person to receive up to date information on changes to their availability (e.g. hours of operation etc.)
Canadian Mental Health Association - Thunder Bay Branch
Crisis Response Services
- Description
- Telephone crisis support continues to operate 24/7. In Thunder Bay, call or text 807-346-8282, or in the district, call toll-free at 1-888-269-3100. Mobile Unit and Crisis Support Residence currently suspended due to covid-19.
- Provides 24/7 telephone support, including via text
- Offers an 8 hour mobile unit to provide in-person crisis assessment
- Operates a short-term Crisis Support Residence
- Crisis assessment and intervention
- Follow-up
- Referrals to other community services
- Support to family and friends
- Wellness Planning
CMHA branches are open but many are offering alternative service delivery at this time
Service delivery may be provided:- in person
- by phone
- PCVC - Personal computer video conferencing
- OTN - Ontario Telemedicine Network
- ZOOM - Video/web conferencing platform
Follow this link to determine how service delivery is being provided by choosing the appropriate CMHA location from the website's drop down list. - Comments
- Crisis Response accepts collect calls.
- Eligibility
- Telephone support and mobile unit available to all ages
- Crisis Support Residence for individuals 16 years of age and older
- Individuals under acute psychological distress from any number of life crises, trauma, psychosocial and/or mental illness, postpartum depression, violence, or dementia
- Family, friends, parents, caregivers or service providers who are concerned about an individual
- Mobile unit only available in city of Thunder Bay
- Telephone support and mobile unit available to all ages
- Application Process
- Call
- Toll Free
- 1-888-269-3100 - Crisis, Thunder Bay District
- Crisis
- 807-346-8282 - Call or Text
- Crisis
- 1-866-888-8988 - Northwest Region
- Web Site
- https://thunderbay.cmha.ca/
- cmhatb@cmha-tb.on.ca
- Languages
- English, Interpretive Services, Other - Individuals can request a female interpreter
- Fees
- None
- Documents Required
- No documents required
- Accessibility
- Not Applicable
- Topic(s)
- Abuse / Assault - Child Abuse Services
- Abuse / Assault - Counselling for Abused People
- Abuse / Assault - Crisis Lines for Abused People
- Abuse / Assault - Sexual Assault Support
- Abuse / Assault - Shelter for Abused Women
- Abuse / Assault - Victims of Abuse Support Programs
- Emergency / Crisis - Crisis lines
- Emergency / Crisis - In-Person Crisis Services
- Mental Health / Addictions - In-Person Crisis Services
- Social Media
- Agency Information
- View Agency Profile
- Copyright
- 211 Ontario North
- Last Verified On
- January 10, 2023
- Hours of Operation
- Crisis Line: Mon-Sun 24 hours
Mobile Response Team: Mon-Sun 3 pm-11 pm
Crisis Support Residence: Mon-Sun 24 hours - Service Area(s)
- Kenora District
- Rainy River District
- Thunder Bay District
