Please Note: Services may be impacted in response to COVID-19 (Coronavirus).
Please contact any service prior to visiting in person to receive up to date information on changes to their availability (e.g. hours of operation etc.)

Canadian Mental Health Association

Thunder Bay Branch - Crisis Response Services


Description
Telephone crisis support continues to operate 24/7.  In Thunder Bay, call 807-346-8282, or in the district, call toll-free at 1-888-269-3100.  Mobile Unit and Crisis Support Residence currently suspended due to covid-19.
  • Provides 24/7 telephone support
  • Offers an 8 hour mobile unit to provide in-person crisis assessment
  • Operates a short-term Crisis Support Residence
Telephone support provides the following:
  • Crisis assessment and intervention
  • Follow-up
  • Referrals to other community services
  • Support to family and friends
  • Wellness Planning
LOCAL CMHA BRANCH SERVICES DURING COVID-19

CMHA branches are open but many are offering alternative service delivery at this time
Service delivery may be provided:
  • in person
  • by phone 
or in the following virtual ways:
  • PCVC - Personal computer video conferencing
  • OTN - Ontario Telemedicine Network
  • ZOOM -  Video/web conferencing platform
Please note: CMHA branch offerings are subject to change in response to the ongoing developments of COVID-19. The website below will reflect the most accurate and current information.

Follow this link to determine how service delivery is being provided by choosing the appropriate CMHA location from the website's drop down list.
Comments
Crisis Response accepts collect calls.
Eligibility
  • Telephone support and mobile unit available to all ages
  • Crisis Support Residence for individuals 16 years of age and older
  • Individuals under acute psychological distress from any number of life crises, trauma, psychosocial and/or mental illness, postpartum depression, violence, or dementia
  • Family, friends, parents, caregivers or service providers who are concerned about an individual
  • Mobile unit only available in city of Thunder Bay
Application Process
Call
Toll Free
1-888-269-3100 - Crisis, Thunder Bay District
Crisis
807-346-8282
Crisis
1-866-888-8988 - Northwest Region
Web Site
https://thunderbay.cmha.ca/
Email
cmhatb@cmha-tb.on.ca
Languages
English, Interpretive Services, Other - Individuals can request a female interpreter
Fees
None
Documents Required
No documents required
Accessibility
Not Applicable
Legal Status
None or unknown
Topic(s)
Social Media
Agency Information
View Agency Profile
Copyright
211 Ontario North
Last Verified On
January 25, 2022
Hours of Operation
Crisis Line: Mon-Sun 24 hours
Mobile Response Team: Mon-Sun 3 pm-11 pm
Crisis Support Residence: Mon-Sun 24 hours
Service Area(s)
  • Kenora District
  • Rainy River District
  • Thunder Bay District