Please Note: Services may be impacted in response to COVID-19 (Coronavirus).
Please contact any service prior to visiting in person to receive up to date information on changes to their availability (e.g. hours of operation etc.)

Canadian Mental Health Association - Thunder Bay Branch

Crisis Response Services

Telephone crisis support continues to operate 24/7. In Thunder Bay, call or text 807-346-8282, or in the district, call toll-free at 1-888-269-3100. Mobile Unit and Crisis Support Residence currently suspended due to covid-19.
  • Provides 24/7 telephone support, including via text
  • Offers an 8 hour mobile unit to provide in-person crisis assessment
  • Operates a short-term Crisis Support Residence
Telephone support provides the following:
  • Crisis assessment and intervention
  • Follow-up
  • Referrals to other community services
  • Support to family and friends
  • Wellness Planning

CMHA branches are open but many are offering alternative service delivery at this time
Service delivery may be provided:
  • in person
  • by phone
or in the following virtual ways:
  • PCVC - Personal computer video conferencing
  • OTN - Ontario Telemedicine Network
  • ZOOM - Video/web conferencing platform
Please note: CMHA branch offerings are subject to change in response to the ongoing developments of COVID-19. The website below will reflect the most accurate and current information.

Follow this link to determine how service delivery is being provided by choosing the appropriate CMHA location from the website's drop down list.
Crisis Response accepts collect calls.
  • Telephone support and mobile unit available to all ages
  • Crisis Support Residence for individuals 16 years of age and older
  • Individuals under acute psychological distress from any number of life crises, trauma, psychosocial and/or mental illness, postpartum depression, violence, or dementia
  • Family, friends, parents, caregivers or service providers who are concerned about an individual
  • Mobile unit only available in city of Thunder Bay
Application Process
Toll Free
1-888-269-3100 - Crisis, Thunder Bay District
807-346-8282 - Call or Text
1-866-888-8988 - Northwest Region
Web Site
English, Interpretive Services, Other - Individuals can request a female interpreter
Documents Required
No documents required
Not Applicable
Social Media
Agency Information
View Agency Profile
211 Ontario North
Last Verified On
January 10, 2023
Hours of Operation
Crisis Line: Mon-Sun 24 hours
Mobile Response Team: Mon-Sun 3 pm-11 pm
Crisis Support Residence: Mon-Sun 24 hours
Service Area(s)
  • Kenora District
  • Rainy River District
  • Thunder Bay District